The Wisteria blog on frontline training
Notes from the frontline.
On learning that sticks, memos that don’t, and building Wisteria in public.
LATEST
The value of practice: How AI-powered coaching builds roleplay into frontline training
ON EVERY PHONE
2 minutes a day
Learning science
7 research-backed ways to make frontline training stick
Most frontline training fails on format, not content. Seven research-backed fixes, and a one-hour test that tells you whether any of them worked.
10 August 2026 · 5 min read
Frontline training
The value of practice: How AI-powered coaching builds roleplay into frontline training
Learn how AI-supported roleplay gives frontline employees realistic spoken practice, focused feedback and another chance to improve.
23 September 2026 · 9 min read
Frontline training
How to Make Sure Every Frontliner Understands a New SOP
An approved SOP is not the same as a trained team. Here is how to turn each change into clear, role-specific training that reaches every shift.
21 September 2026 · 7 min read
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