Wisteria for hotels

Peak season doubles your headcount. Not your standards.

Front desk, housekeeping, F&B — one standard on every phone, whichever property they’re at and whenever they started.

Front desk team at check-in
SERVICE STANDARD
Check-in script update
ON EVERY PHONE
2 minutes a day

Common challenges

Common challenges in hospitality.

Hospitality runs some of the highest turnover of any sector, and peak season brings a wave of staff who never sat through your service training.

Hospitality turnover in Malaysia runs 30–40% a year. — Malaysian Productivity Corporation, 2023

01Seasonal hiring spikesHeadcount doubles for peak season, then turns over again by the next one.
02Three departments, one brandFront desk, housekeeping and F&B rarely train together, but guests judge them as one hotel.
03Every property driftsSame brand standard, different interpretation at each location.
04Guests grade you in publicOne bad interaction becomes a review that stays up for years.

What happens if you don’t solve it

One shift becomes a review that outlives the season.

A guest doesn’t know your new front desk hire started yesterday. They know the check-in was slow and nobody mentioned the upgrade. That becomes a rating, and the rating becomes your booking rate.

01Service drifts by property

Same brand, different experience, depending on which one they booked.

02Upsells get missed

Nobody offers the upgrade if nobody learned how to.

03New seasonal hires take weeks

They learn by shadowing whoever is on shift, right through your busiest month.

04You find out from the reviews

Not from your team, and not while you could still fix it.

Service standards · peak weekSEASON
Staff briefed before first shift6 / 19
Front desk who saw the upgrade script54%
TIME TO STANDARD
3 wks
learning by shadowing
“CAN I GET A LATE CHECKOUT?”
“I’ll have to ask.”
“I don’t think so?”
Until 2pm — and here’s the upgrade.

What changes with Wisteria

Every one of those problems has an answer.

The same four challenges, handled — from the first day of peak season to the last.

Ready before their first shiftPhone-number sign-in. Seasonal hires trained the day they’re hired.
Scoped by department and propertyHousekeeping gets housekeeping. Front desk gets front desk. Brand standards go to everyone.
One standard everywhereSame cards at every property, with a quiz that proves it landed.
See it by teamWhich department is drifting, while you can still fix it.
Check-in script published4 cards · 3 properties
Cleared at handover91%
BEHIND
F&B — PenangNUDGE
Night shift5 people

What peak season looks like on Wisteria

2 min

Per person, on their own phone, at shift handover

1 push

Reaches every property and every department at once

48 hrs

From saying yes to your first property running it

Easier than you think

The whole setup is this screen.

No migration, no software to install, no accounts for IT to create. A phone number, a code, and they’re in — on the same day they’re hired.

We build your first module from one of your documents
Live in 48 hours, most teams sooner
Opens in the phone’s browser — no app store, no IT ticket
Your own isolated environment, never shared
Book a Demo
9:41
Sign inYour phone number. That’s it.
+60 12 345 6789
Send code
FIRST MODULE WAITING
Check-in & upgrade script2 min · 4 cards

Questions, answered.

Can each property have its own content?

Yes — scope by property, department or role, with shared brand standards running across all of them.

Our housekeeping team doesn’t use email.

They don’t need to. Phone number sign-in, nothing to install.

How long before a new seasonal hire is ready?

They can complete their first module the day they’re hired.

Bring your service standards to the demo.

We’ll turn a section of them into a module and show you what your team would see.

Book a Demo